What if a save doesn’t come through?

First check the link, your sign-in, and the destination you selected. A specific post URL and a whole website URL can produce different results.

• Open the original link to check that it’s the item you meant to save.
• If you shared from your phone, make sure Neat is signed in to the same account you’re checking on the web.
• Try pasting the specific URL into Add inspiration, or use the Chrome extension to choose individual items.
• If a site is slow or a save fails, try again later. If it keeps failing, contact support with the source URL and which saving method you used.

Get help with a save