Privacy Policy for Neat
Last updated: June 25, 2025
Introduction
Neat ("we," "us," or "our") is committed to respecting and protecting the privacy of our users ("you" or "your"). This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use Neat, our visual discovery and inspiration platform accessible via web and mobile applications. Our practices are designed to comply with applicable privacy laws, including but not limited to the General Data Protection Regulation (GDPR), California Privacy Rights Act (CPRA), and other relevant regulations.
By accessing or using Neat, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
Information We Collect
We collect the following categories of information to provide and improve our services:
- Account and Profile Information
- Name, email address, username, password, and profile photo.
- Demographic details you choose to provide (e.g., location, interests).
- Content and Activity Data
- Content you upload, save, or share (e.g., images, boards, comments, likes).
- Information about your interactions with the app, such as searches, follows, and engagement with content.
- Device and Technical Data
- Device identifiers, operating system, browser type, IP address, and app version.
- Log data, including timestamps, usage statistics, and crash reports.
- Location Data
With your consent, we may collect and process precise or approximate geographic location data to personalize your experience.
- Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to analyze usage, remember preferences, and enhance functionality.
- Account and Profile Information
How We Use Your Information
We process your information for the following purposes:
- To operate, maintain, and improve Neat and its features.
- To personalize your experience, including content recommendations and curated feeds.
- To communicate with you about updates, security alerts, and support inquiries.
- To analyze usage trends and develop new features.
- To display relevant advertisements and sponsored content, where applicable.
- To enforce our Terms of Service and protect the integrity and security of our platform.
We process your personal data based on legitimate interests, contractual necessity, legal obligations, and, where required, your consent.
Sharing and Disclosure of Information
We may share your information in these circumstances:
- With Other Users
Content you post (e.g., images, boards, comments) may be visible to other users, subject to your privacy settings.
- With Service Providers
We engage trusted third-party vendors to support operations (e.g., hosting, analytics, customer support), who process data on our behalf under strict confidentiality agreements.
- For Legal and Compliance Purposes
We may disclose information to comply with legal obligations, respond to lawful requests, protect our rights or the rights of others, or prevent fraud and abuse.
- With Advertisers and Partners
We do not sell your personal information for money. Like many online services, we may share aggregated or de-identified data with advertisers, analytics providers, and business partners for research and marketing purposes. This may be considered a "sale" or "sharing" under California law. You can opt out here and by using Global Privacy Control (GPC).
- With Other Users
International Data Transfers
Your information may be processed and stored in countries outside your home jurisdiction. Where data is transferred internationally, we implement safeguards such as Standard Contractual Clauses or rely on adequacy decisions to ensure your rights are protected in accordance with applicable law.
Data Retention
We retain your personal information only as long as reasonably necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. You may request deletion of your account and associated data at any time (see Section 8).
Security
We employ industry-standard technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. However, no system is completely secure; please notify us immediately if you believe your account has been compromised.
Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:
- Access, correct, or delete your personal information.
- Withdraw consent for processing, where applicable.
- Restrict or object to certain processing activities.
- Data portability (receive a copy of your data in a structured format).
- Lodge a complaint with a supervisory authority.
To exercise these rights, please contact us at raynechapman@neatinspo.com. We will respond in accordance with applicable law.
You may use an authorized agent to submit a consumer rights request. When we verify your agent's request, we may verify both your and your agent's identity and request a signed document from you that authorizes your agent to make the request for you. To protect your personal information, we reserve the right to deny a request from an agent that does not submit adequate proof that you authorized them to act for you.
Children's Privacy
Neat is not intended for children under 13, and we do not knowingly collect personal information from children. If we learn that a child under 13 has provided us with personal data, we will take steps to delete such information promptly. We also do not sell or share personal information of consumers we know are 13–16 without affirmative opt-in authorization.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy within the app and updating the "Last updated" date. Your continued use of Neat after such changes constitutes acceptance.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at raynechapman@neatinspo.com.